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Free shipping on orders over $25!
Free shipping on orders over $25!

Refund Policy

We have a 14-day return policy, which means you have 14days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at primalorginc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at primalorginc@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Testimonials

Great seller fast shipping great product

Brandon weis
Verified customer

My son and granddaughter liked receiving a variety of snack as their gift. They enjoyed some ready made snacks and watched a movie... These are a perfect grab and go individual size snack

Karen Baker
Verified customer

Great product. Got exactly what was pictured, nothing missing. Assortment is great as well. Many options to choose from to curb cravings. My kids were very happy to have these delicious snacks to take to school, and I felt great sending these healthier options with them. Would definitely buy again.

Sara Shamayeva
Verified customer

Extremely satisfied with my purchase. It came with everything listed in the description and it was all put in a custom box made by the Custom Treats company. Nothing was expired or open. I would most definitely buy this again.

Maureen A.
Verified customer

My college kid is thrilled about this package. She loves it!😀

Deirdre Gedlitschka
Verified customer

Snack lover's Paradise -- and portion controlled! My snack loving friends liked it a lot.

JoannaK
Verified customer

This was a great Christmas gift for my Vegan Friend. She loved that every item was vegan and there was a variety of items. She even asked for the link to purchase for herself again.

Brandi
Verified customer

Sent this as a gift to my new fullfillment center since its the end of our first year working together. They loved it. I loved the variety and the price is pretty good. Would recommend to anyone looking for a good office or party gift.

Victoria Khaze
Verified customer

I have now given three of these as gifts and they have been a big hit. The recipients loved the snack variety. It’s nice that there is a mix of sweet and savory. Best thing is there are so many snacks included that it lasts way longer than the gift of flowers.

Kristi
Verified customer

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